Privacy Policy

Last updated: August 2026

Secure Storage respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or use our services.

1. Information We Collect

We may collect personal information including:

Your name

Email address

Telephone number

Business or company name

Storage requirements

Information provided through enquiry, contact or quote forms

Details relating to services you request from us

Communications between you and Secure Storage

Website usage information, such as your IP address, browser type and pages visited

We generally collect information directly from you when you contact us, submit a website form, request a quote, telephone us or use our services.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries and quote requests

Provide and manage storage services

Contact you regarding your enquiry or account

Process bookings and service requests

Maintain customer and business records

Improve our website, services and customer experience

Send service-related communications

Conduct marketing where permitted by law

Meet legal, regulatory and administrative requirements

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by law.

3. Website Forms and CRM

When you submit information through our website, your details may be securely recorded in our customer relationship management (CRM) and communication systems.

This allows Secure Storage to respond to your enquiry, maintain customer records and provide follow-up communication relating to our services.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve our services.

We may also use third-party analytics and marketing services that collect information about website visits and interactions.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

Website and hosting providers

CRM and communication platforms

IT and technology providers

Email and telecommunications providers

Payment or accounting providers

Professional advisers and contractors

Government or regulatory authorities where required by law

We do not sell your personal information.

Where third-party service providers process information on our behalf, we take reasonable steps to use reputable providers and protect the information entrusted to them.

6. Overseas Service Providers

Some of the technology or cloud services used by Secure Storage may store or process information using systems located outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

7. Security of Personal Information

Secure Storage takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records or satisfy legal and regulatory requirements.

Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

10. Marketing Communications

Where permitted by law, we may occasionally contact you regarding Secure Storage services that may be relevant to you.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

11. Privacy Complaints

If you have a question or concern regarding how Secure Storage handles your personal information, please contact us.

We will review your concern and endeavour to respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding a privacy concern.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on our website.

Contact Us

Secure Storage

12 Barcelona Way
Maddington WA

268 Bickley Road
Kenwick WA

Phone: (08) 9493 4000
Email: [email protected]
Website: securestorage.net.au